We offer a 14 day return policy
The 14 days start from the day on which you receive your order. We will only accept returned merchandise that has not been opened or any security seals broken.
Please ensure to use sturdy packaging when returning any item and include your original packing slip. Please do not send us returns without first getting an email authorization from La Fabera, please enclose a copy of the email in your return, we can not accept returns we know nothing about. When returning an item please use recorded delivery, we can not process refunds or replacements for items we never receive.
If you wish to return anything we must receive it within 7 days of our return authorization being issued. Upon satisfactory receipt we will refund your credit or debit card the relevant amount less shipping.
If you are returning an item that is either damaged or faulty and we have agreed to its return we will pay for the return postage provided you have only used the lowest cost method of postage available.
If you are returning a product which is outside of the 14 day period from when you received your order store credit will be issued.
In the unlikely event of receiving a damaged product(s), please notify us in writing or via email within 7 days to shop@emi-ireland.com
*Non-Returnable Items:
E.Mi Ireland Guarantee
We want you to be delighted every time you shop with us.
For Products that arrived damaged we will offer you a replacement straightaway, or a full refund of the monies already paid upon return of the original item.
In order for us to receive Products back undamaged we recommend that you return them in the original packaging. We reserve the right to withhold a refund where inadequate packaging has been used.
Shipping information
REPUBLIC OF IRELAND AND NORTHERN IRELAND
We aim to deliver your product in 2-5 working days
UNITED KINGDOM (Excluding NI)
We aim to deliver your product in 2-5 working days
Will my parcel be charged customs and import charges?
In most cases, any customs or import duties are charged once the parcel reaches its destination country.
You may be charged for handling fees and taxes as your order passes through customs. Any charges on a parcel must be paid by the person receiving the parcel (this applies to retail & wholesale customers).
La Fabera Ltd has no control over these charges and we can't tell you what the cost would be, as customs policies and import duties vary widely from country to country.
It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.
